Service desk - 6 months - 2 years - Mumbai Location<?xml:namespace prefix = o />
Job Location: Mumbai
Roles & Responsibilities
Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests. The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
Should also provide accelerated response to the executive users within the customer organization..
Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.
Highest Qualification : Any graduate, diploma holder(No undergraduates)
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