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Voice Application Support Level 1 Technician, for NTT DATA, Bangalore

Written By Ajit Kumar on Wednesday, July 30, 2014 | 11:30 PM








Voice Application Support Level 1 Technician

Resource Request ID : 2014-117856
Country - State/Province - City : IN-KA-Bangalore
Posted Date :7/11/2014
Category : Information Technology - Network Administration and Security

Voice Application Support Level 1 Technician

Resource Request ID : 2014-117857
Country - State/Province - City : IN-KA-Bangalore
Posted Date :7/11/2014

Category : Information Technology - Network Administration and Security
-------------- 

Voice Application Support Level 1 Technician

Resource Request ID : 2014-117858
Country - State/Province - City : IN-KA-Bangalore
Posted Date :7/11/2014

Category : Information Technology - Network Administration and Security
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A group company within NTT DATA currently seeks a Voice Application Support Teat at Bangalore
Position Functions or Responsibilities:
Position Description:
The Voice Applications support team has operational responsibility for Morgan Stanley’s voice applications, including computer telephony, voicemail, recording, conferencing and voice-related applications on the Blackberry.
The specific roles for the position are:
- Exception/alert based monitoring
- Conducting documented ready for business checks
- Outage management (coordination of and communication between troubleshooting participants using bridge calls and email)
- Answering simple client “how-to” queries and medium to difficult queries including investigations/follow-ups with developers if the answer is not documented
- Documented requests (user administration/provisioning, account management, server management) using graphical or command line tools or documented procedures
- Participating in rollouts of services/products for new locations
- Troubleshooting, investigation and repair of problems where automation or current documentation does not address the issue
- Handling of support tickets (problem/request/incident) - Documentation of discovered issues, new procedures
- Automation of manual processes, development and enhancing of support scripts, tools, monitoring - Participation in on-call rotation, handling of escalated alerts, performing scheduled work
Skills Required: 
The successful candidate will have a Technical university degree plus 1+ years of industry experience with a background in operations for systems on Linux server platform. Experience within Unix/Linux environment and shell/Perl scripting On-the-job training will be provided for the specific applications to be supported
Skills Desired:
Excellent communication and client management skills Previous experience as a Unix system administrator would be useful Process analysis and automation experience is highly desirable Familiarity with the SIP protocol is highly advantageous Experience with management of a VoIP environment Background in development is a plus
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