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Technical Operations Analyst Job in IBM, Bangalore, Fresher Job

Written By Ajit Kumar on Friday, July 11, 2014 | 5:12 AM





Technical Operations Analyst

Job ID
SO_DEL-0673413
Job type
Full-time Complementary
Work country
India
Position type
Entry level
Work city
Bangalore
Posted
30-Jun-2014
Travel
No travel
Job area
IT & Telecommunications (non consulting)
Business group
SO Delivery
Job category
Technical Services
Business unit
ServSysOps
Job role
Technical Operations Analyst
Job role skillset
Mainframe General
Commissionable/Sales-Incentive jobs only
No


Job description
IBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services. Strategic Outsourcing is partnering with customer for multiple benefits which include: (a) focus on core competency (b) Make IT spend more predictable (c) Making IT agile and supportive enough for catering future business needs. Pairing the industry’s most extensive portfolio of services, hardware and software solutions with our global network of IT, industry and business process experts, IBM optimizes your IT infrastructure to support today’s business requirements while charting a path to transformation across your enterprise

Roles & responsibilities:

Monitor job amend on TWS & Control-M
Monitoring of system availability
Monitoring of active jobs on TWS
Regular health check
Follow check list activity and ensure completion of Batch job
Ticket creation process needs to be followed in the case of job failures
Implementation of the error handling in case of error
Remedy ticket tool for ticket creation
Implementation of workarounds in case of problems
Database queries and updates for problem solving
Investigate job failures and escalation
Daily report preparation and sending with in SLA
Perform any adhoc batch runs
Scheduling of resources
Create tickets on-request that require immediate action
Identification of long jobs running
Participate in Disaster Recovery processes/test as required

Skills:

Basic knowledge on Mainframe Operations
Knowledge on JCL, SDSF/ISPF
Knowledge on Monitoring tools: OPC, Control-M
Knowledge on Consoles, IPL
Perform notification of critical jobs as defined in the procedure
Good communication skills
Ability to learn fast
Required
·         Bachelor's Degree
·         English: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


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