Home » » IT-Service Desk, Fresher,Undergraduate, 0-2yrs

IT-Service Desk, Fresher,Undergraduate, 0-2yrs

Written By Ajit Kumar on Wednesday, July 30, 2014 | 11:22 PM






CSR

Resource Request ID  2014-118454
Country - State/Province - City : IN-TN-Chennai
Posted Date : 7/3/2014
Category : Information Technology - Service Desk

Job Level Specific Duties

• Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.
• Answers the help desk line and responds to users� requests regarding computer systems.
• Acknowledges receipt of all user requests within defined service levels.
• Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
• Maintains user information and documentation.
• Participates in ensuring that customer requests via the ticketing system are managed to closure.
• Delivers results in support of achieving the organization�s Service Level Agreements.

Typical Years of Experience

• Typically requires 0-2 years relevant experience.

Minimum Education and Certifications

• Undergraduate degree or equivalent combination of education and work experience.

Skills

• Ability to develop business relationships and communicate effectively with the user community.
• Basic troubleshooting skills.
• Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.
• Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.
Options :




Share this article :

Social

Categories

 
Support us : APTF257 || మాష్టారు || Ajit Kumar ||
Copyright © 2013. Big Jobs - All Rights Reserved
Designed by The Masters Mind || Published by Divine Spirit || Tech Gnan ||
Proudly powered by Ajit Kumar || On Facebook || On Twitter ||