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Fresher Jobs at APTEAN

Written By Ajit Kumar on Monday, July 21, 2014 | 8:24 AM

Technical Support Engineer (Onyx)

Job Type:
Full Time
AIO-All Categories

Job Description
The Technical Support engineer provides comprehensive telephone/e-mail/web technical and application support in a global support organization. The candidate must be able to work directly with customers in high-pressure situations; have strong analytic, organizational, time management, and communication skills; thrive in a team environment; and possess the willingness to do whatever it takes to achieve the highest level of customer satisfaction.
The Support analyst is responsible for problem tracking, diagnosis, replication, troubleshooting, resolution and escalation using sound judgment and creative problem solving. This position requires an employee with solid experience with ASP, SQL, IIS, XML and scripting language. Reports to the Global Support Manager for Onyx products. The candidate will interact with cross-functional teams including Professional Services, R&D and Customer Account Management business units.
Key Responsibilities Incident Resolution
• Provide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidents
• Offer complete and timely technical solutions to customers and ensure that customers’ technical staff fully understand the issue, resolution and means for prevention
• Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments • Clearly and concisely document all customer interaction and all steps taken to resolve incidents
• Take ownership of and follow-through with all priority customer incidents • Escalate customer issues to the support manager as appropriate
• Observe trends with technical issues and recommend improvements to design, documentation or implementation • Ensure professional telephone manner at all times Knowledge Management
• Acquire and maintain current knowledge of relevant products and service offerings
• Develop expertise within product area • Develop sound understanding across all areas within the support team • Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer incidents as quickly and effectively as possible • Attend training sessions offered and assist with peer training as needed
• Create knowledgebase articles and documents, validated and verified, to be shared with customers and peers Daily Operations • Participate in on-call mobile phone coverage rotation as needed
Education and Skills Education Required: B.A. / B.S. / B.E. / B.Tech / Technical Diploma in a related field Preferred: Microsoft Certified Professional (MCP) designation Experience
Required: 2+ years relevant work experience Previous experience in providing technical customer support Preferred: Experience working with multiple stakeholders in problem-solving environment
Content Writer
Job Type:
Full Time
Job Description
Aptean is looking for a dynamic and self-motivated Marketing Content Writer to help develop crisp and creative content to support all Marketing and communication initiatives through different channels. We are particularly looking for proven candidates that have extensive experience writing and repurposing remarkable content for the IT industry that resonates with multiple audiences such as customers, partners, prospects and our community.
Desired Skills and Experience
  • Bachelor's/Master’s Degree in Journalism, English or Communications
  • Minimum 3 years of marketing experience in the IT Software/Services industry, including marketing communications, copy writing, editing, content development, content syndication
  • Manage multiple projects and write and edit content for the company website, email campaigns, online communication, blogs, case studies, newsletters, infographics, printed brochure and content support for other asset types
  • Impeccable command over grammar with excellent copy editing skills
  • Strong writer with proven ability to ensure best practices in messaging and writing
  • Adept at handling both business and technology aspects of marketing content
  • Technology enthusiast with an ability to convert complex technical information into appealing, easy to understand marketing content   
  • Ability to collaborate and work effectively in large, complex organizational structures with rapidly changing requirements and shifting priorities
  • Ability to research and parse valuable data from existing content
  • Research trends, news, and social media content for strategic use in content development
  • Ability to liaise seamlessly with in-house subject matter experts (SMEs)
  • Familiar with keyword research and search engine optimization
  • Analytical capabilities and experience for creating case studies and whitepapers
  • Ability to plan new and engaging pieces of content
  • Editing materials provided by other writers for both quality and consistency with the APTEAN “voice”
  • Proven ability to follow plans and directions
  • Excellent interpersonal skills
  • Hard-working, determined self-starter
  • Ability to manage internal and agency relationships to expedite content creation
  • Ability to manage stakeholder relationships to meet and exceed timing and budget goals. Stickler for deadlines, meticulous and detail-oriented, with ability to prioritize
  • Support other projects as  part of the Marketing team

• Knowledge of business and industries across APAC Region
• Moderately good comprehension of technology trends across industries
• Ability to handle digital content, while showing dexterity to juggle both online and offline content
• Experience managing Social media content and promotions
• Have a source base of content creation agencies
• Knowledge of brand branding, marketing blitz and promotions
• Experience with translation services and software systems a plus

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