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DM/AM Engine Service, B.Tech Mech /Electrical or DME Mechanical / Electrical, VE Commercial Vehicles

Written By Ajit Kumar on Thursday, July 3, 2014 | 9:00 PM






Position DM/AM Engine Service
Role Support to Dealers / OEAs for resolution of field complaints
Location Bangalore / Pune / Chennai / Pithampur
Academic Qualification B.Tech Mech /Electrical or DME Mechanical / Electrical;
Experience 3 ~ 6 yrs in Engines Service Preferably from Engines manufacturing companies or Genset / propriety equipment manufacturing company
Reporting To Manager - Engines Service
Responsibilities • Monitoring of field complaints and resolutions. Provide support in analysis and resolution of complaints
• Training of field service personnel of dealer/OEAs/OEMs
• Periodic audits & checks at Dealers/OEAs/OEMs for spares and tools availability, technician training needs, complaint management
• Periodic interaction with OEAs/OEMs
• Ensuring timely resolution of queries / complaints
Competencies Engine Technical Knowledge
Knowledge of Service Systems and competitor practices
Communication & Networking
Customer Focus
Computer literacy
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