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Technical Support Associate,Global Technology Services, Bangalore,Hyd

Written By Ajit Kumar on Sunday, June 22, 2014 | 7:11 AM

Technical Support Associate

Hot job, which is either high priority or requires unique or specialized skills.
Job IDGTS-0670975Job typeFull-time Regular
Work countryIndiaPosition typeProfessional
Work cityBangalore, HyderabadPosted19-Jun-2014
TravelNo travelJob areaOperations (all other)
Business groupGlobal Technology ServicesJob categoryTechnical Services
Business unitStrat OutsrcngJob roleTechnical Operations Analyst
Job role skillsetGeneral
Commissionable/Sales-Incentive jobs onlyNo

Job description
The IBM Global Account (IGA) is in partnership with the IBM CIO and IBM's BTIT leadership in providing IT services to IBM India and its business units. It supports the technology that manages IBM’s operations and underpins IBM's business transformation. By providing application management services, business transformation outsourcing services and infrastructure services, IBMers everywhere in India are able to connect to the IBM network and use On Demand Workplace (w3) and IT tools such as IBM Standard Software Installer, Lotus Notes, and Same time. IGA can be considered a virtual "living lab" showcasing IBM products, technology and on demand capabilities.
Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users
Skills Required
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller
Fluency In Communications Skills (both spoken and written)/ soft skills

Shift Required
Shifts will 24x7 in nature and can vary depending on geographies supported

Eligibility Criterion
Bachelor's Degree/ Diploma ( 15 Years + education )

Total Experience
0-2 Years
  • Bachelor's Degree
  • Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
  • Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
  • English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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