India - Pune
Intern-Desktop Support Technician (On 6 months contract)
India - Pune
This job position is to provide technical support to Ubisoft staff of PUNE office on using their IT equipment. Be responsible for the evaluation, installation and maintenance of staff’s computer hardware, software, networks and associated peripherals. Moreover, the DST also participates in IT projects to improve users’ productivity.
Provide technical support on Desktop facilities
Setup and support a variety of computer hardware, software, networks and associated peripherals, including hardware and software installation, maintenance, troubleshooting and upgrade.
Determine source and nature of computer malfunction using diagnostic and application software. Adjust, repair and resolve hardware and software problems, referring more complex networking problems to network administrators or supervisor..
Respond to requests for computer assistance from staffs experiencing problems with hardware, software, networking; respond to inquiries concerning systems operation and other computer related technologies; respond to priority incidents as needed
Answer user’s query and service requests in the ticketing system
Document and assess problems, resolving them independently or routing them as needed
In coordination with network administrators, assist with network software deployment and problem troubleshooting
Provide follow up and progress updates to the users.
Provide introductory training and support on new hardware and software to staffs
Utilize a good working knowledge of the operating systems and of on-line applications to provide users with uninterrupted support whenever possible
Occasionally provide work guidance or orientation for non-routine procedures/policies
Test and evaluate new client-side hardware/software
Participate in establishment of the benchmark manufacturing workstations
Recommend and perform upgrades on hardware and software systems to ensure longevity
Perform additional functions incidental to computer support activities
Keep an eye on new computer technology.
Assess functional need to determine specifications for purchases
Follow standards & procedures defined by the global IT group
Assist in IT asset management
Participates in Desktop projects/tasks
Assist with senior teammates in completion of projects.
Completes desktop related projects/tasks as assigned
The ideal candidate will be friendly, resourceful, reliable, independent and interested in helping people become more productive with their technology. We are seeking a qualified, dependable and highly-motivated person that wants to take part in an ambitious and passionate team. You must possess an excellent team spirit and you have very good troubleshooting skills. You are devoted to offering an irreproachable service to the users.
Bachelor’s degree in computer science or a computer-related field.
Good at English speaking and writing.
6 months to 1 year of desktop supporting experience in a 100+ users environment will be preferred.
Only Male candidates can apply.
Familiar with Microsoft based products (Microsoft Certifications preferable)
Strong Knowledge of Operating System XP (WIN7 preferable, Macintosh advantage), Office Suite 2003/2007 and variety applications.
Broad functional knowledge of desktop computer hardware and networking principle and system administration & troubleshooting.
Versed in maintenance/diagnosis tools and skilful at troubleshooting
Basic knowledge of Desktop management
Ability to resolve technical complex problems under critical situation
Ability to solve issues by choosing solutions from among several alternatives that are not necessarily governed by established procedures
Excellent interpersonal communication skills. Ability to maintain cooperative working relationships with those contacted in the course of work activities, being good team player.
Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously
Strong Learning capability and commitment to self-development
Always think and act with the customer in mind
Understand customer requirements
Understand specific requirements in the field you are working in.
Build customer relationships based on trust
Aim at top quality standards
Make continuous improvements on quality and deadlines
Report on the progress of your work to your direct superior (draw up clear reports to keep your team members up to date
Have an open and inquiring mind
Be able to come up with original ideas
Find innovative ideas and solutions to any problem: study problems from several points of view (do not settle for the most obvious solution)
Identify best practices in order to make the best moves
Give any new idea you have considered to the group discussion and to the team leader
Identify the best techniques and methods internally and externally
Share information and expertise in order to make the best decisions
Inform the team and your manager of your work progression
Communicate information openly and passes on enriching experiences
Share your knowledge and experience to your colleagues
Understand your role and the role of the your team in the production process
Good written as well as oral communication
Be an agent for change
Function in changing circumstances with minimum confusion or loss of productivity
Show constructive attitude when changes of direction (including levels, position, ideas…)
Be flexibility and adaptability
Be reactive and handle pressure
Anticipate and solve problems
Seek out expertise in your field
Train yourself continuously to be a recognized expert in your field
Assess experience and permanently improve skills
Be autonomous and well organized
Be able to work without permanent supervision of anyone
Know how to prioritize:
Know how to organize and plan your work
Be aware of the importance of deadlines and respect them
Be a team player and create a friendly working environment
Show team spirit and have confidence in others
Be capable of working with other departments
Be available and responsive
Have a positive and constructive attitude
Express any disagreement with tact and subtlety
Listen to the concerns expressed by others
Back up your team
Communicate frankly and openly
Be result oriented instead of working time conscious
Do not put off until tomorrow what could be done today; respond to urgent requirements
Be efficient and go for results: what you have done is more important than how you did it
Be smart to find and use appropriate short cuts and tricks
Persevere in front of adversity
Continually recommend solutions for cost reduction
Be ambitious and committed to your objectives
Be demanding with yourself: make special efforts when needed, and always find ways to finish work on time
Take steps to exceed expectations
Be considered as reliable
Aspire to be the best in what you do and be considered as a model by others
Feel ownership in your own works
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