Home » » Executive-Product Monitoring Group, 3-5yrs. Exp.,in HERO MOTO CORP,Delhi

Executive-Product Monitoring Group, 3-5yrs. Exp.,in HERO MOTO CORP,Delhi

Written By Ajit Kumar on Saturday, June 7, 2014 | 10:02 PM

Over last 30 years of diligence and customer focus, Hero MotoCorp has created more than 50 million heroes and a place in every customer's heart. Being the 'World No. 1' Two Wheeler Company for more than a decade is just a good beginning. As an International Brand Hero MotoCorp targets to reach out to 50 new global markets and touch a cumulative sales of 100 million by 2020.

With such great history of success and a golden vision, this is a great time to be at Hero! We believe 'People do not just get jobs at Hero, they build their careers with Hero'.

Current openings are shown below. If you cannot find the job listings to meet your needs, submit your profile and we will notify you! We are always looking for great people to join the Hero family.

·         Executive - Product Monitoring Group

Location: Delhi
Experience: 3 Years

Executive - Product Monitoring Group

Job Title :
Executive - Product Monitoring Group
Minimum Experience required :
3 Years
Maximum Experience required :
5 Years
Department :
Job Location:
Industry :
Other Detail :
Job Purpose: (Purpose & Unique Contribution by this JOB)

Product Performance Management: To monitor the Hero Regular Models (Existing + Future) performance in Market

Scope/ Impact: (Areas where the job will have direct impact)

SCOPE: (Expanse of work/job influence)

- Enhancing Customers product experience by improving product quality level Maximizing Product life & performance delivery

IMPACT: (Based on applicability & relevance)

FINANCIAL PERSPECTIVE: (In terms of revenue figures ,cost accounts ,budget )

- Contribution in saving & reducing warranty claims / cost

CUSTOMER PERSPECTIVE/ INTERFACE: (Concerned with the overall satisfaction of customer & their satisfaction measures)

- Overall customer satisfaction on Product Quality

OPERATIONS PERSPECTIVE: (Concerned with operational systems of the organisation)

Contribution in Product Quality level improvement basis market feedback with Minimum Lead time

Broad Role & Responsibility: (State the role this job plays in the organisation)


- Would be overall owner of Regular Models Product performance Management

Regular Models

Existing (CD Dawn , CD Deluxe, Splendor Plus, Splendor Pro, Passion pro, Splendor NXG, Glamour / FI, Super Splendor, CBZ Xtreme, HUNK, Achiever, Karizma)
Future (Karizma ZMR)

Responsibility /Accountabilities:

KRAs/ KPIs (Qualitative and Quantitative Measures)

Regular Model Management
  • Joint Pre delivery inspection for New Models & closure of all identified issues
  • Technical Reports Management
  • Includes capturing each & every technical report from field
  • Establishing the problem
  • joint field visits
  • Defective sample management
  • Countermeasure action preparation (TIBs / SOPs)
  • MIS and Reports
  • Closure of Technical Reports
  • Capturing Customer Voice, verify the quality levels of Regular models in market, collecting product performance feedback & logical closure of issues as identified during Mega Service Camps
  • Product Performance Review Meetings with Plant
  • Market Surveys/ Studies (Customer/ Competition)

Competency: (Professional Knowledge and skill required to perform this job)

Functional Knowledge & Skills:

- Fundamental Automobile technical knowledge
- Automobile troubleshooting & Root cause analysis skills
- MS Office & Basic IT / Softwares knowledge
- Analytical, Presentation skills, Comfortable with Travelling , Report, MIS

Behavioural Knowledge & Skills:

- Good communication skill for capturing customer voice during field visits/ Market Surveys
Team Work, Time management , Self starter, Result Oriented

Education: (Minimum requirement of job-Qualification)
Essential : B.E. (Mechanical Engg/ Automobile Engg)

Experience: (Minimum professional exp. Required to perform the job)

- For B.E., minimum 3 Years experience in Automobile Industry (Technical exposure) / consumable durables


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